Privacy Policy
Last updated: April 11, 2025
Messaging Privacy Policy
This Messaging Program Privacy Policy explains how Maven Property Care (“we,” “us,” or “our”) collects and uses information about you in relation to our text message communications and marketing program (the “Messaging Service”). We use third-party services, including Twilio, to provide the Messaging Service to you. For the purposes of the Messaging Service, these providers act as our service providers and data processors.
Collection of Information
We collect various information on our behalf from and about you, including information you directly provide when using the Messaging Service. For example, we collect the phone number and any other contact details you provide when opting in to receive messages from us.
When you send messages to or receive messages from Maven Property Care, we also collect the message content, message history, and timestamps.
We may also collect information using cookies or similar technologies that help personalize your experience, such as remembering your preferences or sending reminders.
If you participate in a sweepstake, promotion, survey, or contact us for customer service, we may also collect additional contact or feedback information you choose to provide.
Use of Information
We use your information to:
Deliver, analyze, and support the Messaging Service
Communicate relevant updates, reminders, offers, and service-related information
Improve and personalize your experience
Respond to inquiries and provide customer service
Sharing of Information
We do not sell or share your mobile number or opt-in data with third parties for marketing purposes.
We may share your information only in the following circumstances:
Service Providers: We may share your information with third parties who help us operate and support the Messaging Service.
Legal Obligations: We may disclose information if required to comply with applicable laws, legal processes, or regulatory requests.
Protection of Rights: We may disclose your information to protect the rights, safety, and property of Maven Property Care, our customers, or others.
We may occasionally share aggregate or de-identified information that does not identify you personally with partners or service providers for analytical purposes.
Protection of Information
We take reasonable and appropriate physical, technical, and administrative measures to protect your personal information from loss, misuse, or unauthorized access. While no system is guaranteed to be 100% secure, we make good faith efforts to ensure the safety of your data.
Retention of Information
We retain your information as long as necessary to fulfill the purpose for which it was collected or as required by law. This includes maintaining records for legal, tax, and operational purposes.
Your Choices
Opting out will prevent future automated messages from being sent to your number. However, we may still contact you for non-marketing purposes (e.g., regarding a property service you’ve requested).
Subscribers may receive SMS messages regarding property management services, leasing,
maintenance requests, appointments, and account notifications.
• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out and HELP for assistance.
Text Message Campaign Data Selling
No mobile information will be shared with third parties or affiliates for marketing or
promotional purposes. All categories above exclude text messaging originator opt-in data
and consent; this information will not be shared with any third parties.
Contact Us
If you have any questions about this Messaging Privacy Policy or our data practices, please contact us at:
Email: info@mavenpropertycare.com